Question 1

How do I order online?

Accepted Answer

Order directly on our website: select your products, add to cart, and checkout. Choose farm store pick-up or local delivery.

Question 2

What payment methods do you accept online?

Accepted Answer

We accept major credit cards (Visa, MasterCard, American Express) and debit cards.

Question 3

What makes your kimchi sustainable?

Accepted Answer

We use locally grown, chemical fertilizer and pesticide-free main ingredients, if not every ingredients, to ensure that our kimchi is both healthy and environmentally friendly.

In addition, we are employee owned local business dedicated to the ethical management.

Question 4

How is Richmond GAIA Farm connected to Gimjang Kimchi?

Accepted Answer

Richmond GAIA Farm, managed by a co-founder of Gimjang Fermentation Corp, specializes in Asian vegetables using regenerative farming without chemicals. We source most ingredients from this farm, and the farm store is a pick-up venue for our products. Our kimchi is made in a Vancouver Coastal Health inspected kitchen.

Question 5

How can I return the used jars for recycling and which benefit can I expect from you?

Accepted Answer

If you return our empty jars for recycling, we will grant you 10 points (= 50 cents) per each, which you can redeem on your next order. (You first need to be our website member to earn points. And we will manually apply the points on your account after receiving them. )

You can return them 1) by leaving them on your door step when we are visiting your place for the delivery or 2) by bringing them back to our pickup farm store. Just don't forget to text or email us in advance when you left your returning jars on your door step.

Question 6

Where do you deliver in Metro Vancouver?

Accepted Answer

We deliver to Vancouver, Richmond, Burnaby, Surrey, Delta, and Langley on Mondays, Wednesdays, and Saturdays. Pick-up is also available at Richmond GAIA Farm. We're expanding our delivery area soon.

Question 7

Why don't you use carriers for shipping kimchi?

Accepted Answer

Our kimchi requires consistent refrigeration. Carrier shipping can cause temperature fluctuations, affecting quality. We offer local delivery and in-store pickups to ensure optimal conditions.

Question 8

How do I store your kimchi?

Accepted Answer

Store our kimchi below 4°C in your refrigerator. It lasts best for 3 months but remains edible with a more fermented flavor after that. At 0°C, it stays fresh for over 6 months.

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